Privacy policy

The website www.drinkchinikum.com and all associated or ancillary applications, products, and services (collectively referred to as the “Website”) are owned and managed by Vitalsip & Bite Consumer Pvt. Ltd., a company incorporated under the Companies Act, 2013, having its registered office at B-128, First Floor, Sector-2, Gautam Buddha Nagar, Noida, Uttar Pradesh – 201301 (hereinafter referred to as the “Company” or “Vitalsip & Bite Consumer Pvt. Ltd.”, which expression shall, unless repugnant to the context, be deemed to include its successors and permitted assigns).

By accessing or using the Website on any device, you signify that you have read, understood and agreed to be bound by this Privacy Policy as well as the applicable laws. This Privacy Policy constitutes an electronic contract under the provisions of the Information Technology Act, 2000 and applicable rules, and does not require any physical, electronic or digital signature. This Policy shall always be read in consonance with, and construed along with, the Terms and Conditions of Use of the Website (“T&C”).

The Company respects the privacy of its users and is committed to protecting it. We collect personal information only when you voluntarily choose to share it with us or when it is necessary for providing products and services through the Website.

When you interact with the Website, including through feedback forms, surveys, inquiries, account creation or communication, we may collect personal information such as: Name, Email address, Mobile number, Any other details voluntarily provided by you

When users place orders through the Website, we may additionally collect: Billing and shipping address, Order details including product name, quantity, price and purchase history, Contact details required for order confirmation and delivery, Limited payment-related information such as transaction reference numbers, payment status and timestamps

The Company does not store or process sensitive financial information such as debit card details, credit card numbers, CVV, PINs, OTPs, UPI IDs or net banking credentials.

When you visit the Website, certain technical information may be collected automatically, including: Browser type, Device information, IP address, Pages visited and time spent, General usage and analytics data

This information helps us improve Website performance and user experience.

The Website uses cookies and similar technologies to remember user preferences, understand usage patterns and display relevant content or advertisements. Users may manage or disable cookies through their browser settings. Please note that disabling cookies may impact certain functionalities of the Website.

The information collected by the Company may be used for the following purposes: Processing and fulfilling orders placed on the Website, Managing payments, refunds, cancellations and returns, Coordinating shipping, delivery and logistics, Responding to queries, feedback and customer support requests, Improving, personalizing and maintaining the Website, Analyzing usage patterns and conducting surveys, Communicating promotional, transactional or service-related information, Preventing fraud and ensuring platform security, Complying with legal, tax and regulatory obligations

All online payments made on the Website are processed through secure, RBI-authorized third-party payment gateways. The Company does not collect, store or retain users’ sensitive financial information. Such information is directly handled by the respective payment gateway in accordance with applicable laws, industry standards and security protocols.

The Company may retain limited transaction details such as order IDs and payment confirmation references solely for accounting, reconciliation, refunds, chargebacks and legal compliance.

The Company does not sell or rent users’ personal data to third parties. However, information may be shared in the following circumstances: With trusted third-party service providers who assist in operating the Website, processing payments, fulfilling orders, logistics, delivery, analytics or marketing activities, subject to confidentiality and data protection obligations, With logistics, warehousing and delivery partners for the sole purpose of fulfilling orders, When required by law, regulation, court order or legal process, When necessary to protect the rights, property or safety of the Company, its users or the public

The Company takes all reasonable managerial, technical and operational measures to safeguard personal data from unauthorized access, misuse or disclosure. User information is stored in secure electronic systems and may also be converted into physical form from time to time.

While industry-standard safeguards are implemented, no system is completely secure. The Company shall not be held responsible for breaches arising from events beyond its reasonable control, including hacking, data theft, system failures, force majeure events or poor internet services.

Users are responsible for maintaining the confidentiality of their account credentials (if any). The Company shall not be liable for unauthorized use of accounts resulting from user negligence. In case of suspected misuse, users must immediately notify the Company at care@drinkchinikum.com

Personal data relating to orders and transactions may be retained for such period as required under applicable laws, including taxation, accounting and regulatory requirements. Other personal information shall be retained only for as long as necessary to fulfil the purposes outlined in this Policy or until the user requests deletion, whichever is earlier, subject to legal obligations.

The Website may contain links to third-party websites which are not owned or controlled by the Company. This Privacy Policy does not apply to such third-party websites, and the Company shall not be responsible for their privacy practices or content. Any information shared with such third parties shall be governed by their respective privacy policies.

In accordance with the Information Technology Act, 2000 and applicable rules, the Company has designated a Grievance Officer:

Mr. Priyank Jain
Grievance Officer
Phone: +91 9650144470
Email: care@drinkchinikum.com

The Company reserves the right to amend or update this Privacy Policy at any time. Any changes shall be posted on the Website and shall be effective immediately upon posting. Continued use of the Website following such changes shall constitute deemed acceptance of the revised Policy.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Noida, Uttar Pradesh, India.